Literal (Need to Know):
- How important are good customer service skills?
- Does everyone in the hospital have to have good customer service skills?
- Besides customer service, are there any other skills needed?
- Why is it important for volunteers to show good customer service skills to patients/members?
The most important thing I gained from this experience is that I got the satisfaction of helping people going where they needed to go. Although this might sound small next to the hours that I spent helping patients/members, I really enjoyed taking patients/members to various departments throughout the hospital. It was really interesting to hear the stories that they told while I was taking them to their desired destination.
Applied:
Although I have not worked in a specific department yet, I have really liked being a concierge ambassador because it has taught me how to handle people of various races and temperaments. It has also taught me how to talk to people better and improve my customer service skills. So far I have enjoyed my time at the hospital and look forward to my upcoming days at the hospital.
